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For Impact/ONLINE 2 Frequently Asked Questions Please CLICK HERE

Our Technical Services Team is dedicated to its customers. The links below are useful in addressing many different questions and/or concerns for Auto-Graphics Customers.

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Impact/ONLINE

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Impact/ONLINE General Questions

Where can I find information about my library code, region, district, US-MARC Organizational Code etc...?

Please visit our library search page newly established on September 5, 2000 by going to the following link:
http://www.auto-graphics.com/txlc/search_txlc_masterz.html


Why is Impact/ONLINE displaying incorrect search results and/or error messages?

These issues are most commonly caused by caching (memorizing) pages from a previous Internet browsing session. Click the Reload (Netscape)or Refresh (Internet Explorer) option from your browser menu to reload the current page without cache.
*NOTE* Page caching usually recognized by looking at the first character in the Session ID#, located in the URL location field. (See below) The first character in the session ID# is the day indicator.

Example: http://www.auto-graphics.com/cgipac/wsx/txlc/0cd791 (session ID here is 0)

In the example above, the 0 (zero) represents the day of the week, in this case, 0 = Sun. One way to determine whether pages are being cached is by matching the first number in the Session ID to the current day. For instance, if the day is Wednesday the Session ID number would appear similarly as follows: 3cd791 (the "3" representing Wednesday). If on Wednesday the Session ID displays 2cd791 it means one is viewing a cached page previously visited on Tuesday. Click the Reload or Refresh option from your browser menu and retry your inquiry.

Session ID numbers correspond as follows: Sun=0 Mon=1 Tues=2 Wed=3 Thur=4 Fri=5 Sat=6

It is recommended that all Impact/ONLINE users disable cache in browser software. For more detailed instructions and information about cache, click on the following links:

Web PAC Error Messages:
Error #1000 (wsx) - Failed dataname PTST, rval was - 101 (or similar)
The library code in question is pointing to a database without proper authorities.
Contact Auto-Graphics to have this reset.

Error # 1000 (srx) - lo-hi values exceed 2 values in result. (or similar)
Database for library consortium is in the index process.
Allow 24hrs for index to complete.

Error #61
(mmx) - System unavailable; please contact customer support.
The library may have an improper configuration, was cancelled, has not been configured or the wrong library code was used. Contact customer support.

Error ( -9 attempting to read State File.)
The scoping file for the library code in question has been corrupted.
Contact Auto-Graphics to have the file reset.

Error #22 (mmx) - Error in loading database profile.
The scoping file for the library code in question has been deleted.
Contact Auto-Graphics to have the file reset.

Error # 10 (hux) - Invalid user search directory.
User is "caching" pages from a previous browsing session.
Click the Reload option from your browser menu.

Error #25 (illmain) - State file not found.
User is "caching" pages from previous session.
Click the Reload (Netscape)or Refresh (Internet Explorer) option from your browser menu.

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Web Cataloging (WEBCAT)

This section is currently under construction

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InterLibrary Loan (ILL)

How do I add a new Participant Record?


For additional information, please follow the link below:
http://agaviion.auto-graphics.com/webill

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How do I Cancel an ILL Request?

Canceling An ILL Request

The borrower may cancel an ILL request only from the Full Record Display using the Cancel Request feature. You may only cancel requests with a status of Awaiting Approval, Pending, or In-Process. The Cancel Req button will only appear in Full Record Display for ILL requests with the previously listed status'.

The Full Record Displays for Pending or In-Process ILL requests submitted as a borrower cannot be accessed through the Status Browse option. You can only access the Full Record Display for Pending or In-Process requests only by using the Title Browse, Patron Browse or Request Number Search options. To cancel a pending, in-process or unfilled request: Click Cancel Req on the Full Record display for the ILL request you wish to cancel, Click Submit.

NOTE: Canceling the ILL request sets lender's status for the request to (L) Pending Cancel.
The selected cancelled requests must then be Deleted from the system by the Lender.

NOTE: For additional information and/or instructions, follow the link below:
http://www.auto-graphics.com/webill

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IOLCAT (FULLCAT) Questions and Answers

How do I download and install the Full Catalog Software?

What do the IOL Permissions mean?

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SLiMS (Small Library Management System)

Caution: Prior to running any/all SLiMS utilities, backup data to a new tape.
(Note: DO NOT overwrite most recent backup while experiencing difficulties. Use a new disk/tape instead.)

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SLiMS General Questions

What is the latest version of SLiMS?
US SLiMS 3.41.2
Canada SLiMS 3.40.2.

Where can I find more information regarding SLiMS?

Where can I find more information regarding SLiMS updates?

What do the SLiMS error messages mean and how are they resolved?

Where can I get the SLiMS utilities and what do they do?

Repair Disk

Repair Utilities

Showmarc.exe Marc Record viewer (Copy to c:\slims or any directory)
(See Example of how to download,save and run this utility)

Shortrpt.exe Daily/Weekly Usage Report (Copy to c:\slims)

Patron.exe Patron import/display (Copy to c:\slims)

SLiMs Utilities

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After updating to the latest version of SLiMS, why am I having difficulty with Daily/Weekly usage reports?

To rectify this issue, download the Shortrpt.exe file. Save the file to C:\SLiMS to overwrite the existing file.
Note: If SLiMS is run on a network, save the file to the Network SLIMS Directory.

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After updating to the latest version of SLiMS, why am I having difficulty with my Patron display functionality?

To rectify this issue, download the Patron.exe file. Save the file to C:\SLiMS to overwrite the existing file.
Note: If SLiMS is run on a network, Save the file to the Network SLIMS Directory.

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Documentation for Impact/ONLINE Products

Download and view support documentation for SLiMs. Most documents are in HTML and PDF format. (PDF requires the Adobe Acrobat Reader. If you need to install Acrobat Reader on your computer, download it free from the Adobe site.)

Caution: Prior to running any/all SLiMS utilities, backup data to a new tape.
(Note: DO NOT overwrite most recent backup while experiencing difficulties. Use a new disk/tape instead.)

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AMG Complete WordStudy Bible and Reference CD

How do I install the AMG CD program?

Install the AMG CD by inserting the AMG CD into your CD-Rom Drive then access your CD Rom Drive Letter by Dbl-Clicking on My Computer, then Dbl-Clicking on your CD-ROM drive letter. A setup.exe file will list. Simply, Dbl-Click the Setup.exe file and the program will install. The program will require the CD to be in the drive during use.

How can I configure the AMG CD program to run entirely off the hard drive?
Please see the instruction at the following links:

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Impact CD General Questions

When I search, I cannot see the titles that belong to my library.

You may need to set up your library's scoping.

How do I setup/modify scoping for my library?

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A-G Canada - MARCit/TRACEit FAQs


How do I obtain the most recent version of the WHO Code list?

The A-G Canada WHO: Institution and Source Code List is a downloadable file of our WHO codes with their corresponding NLC symbols, library names and locations. This list is available in PDF format, which means you will need the Adobe Acrobat Reader to display and print the document. If you do not have this software, you may download a free Acrobat Reader from the link on our News page. To get to our News Page, follow these steps:

  1. Log on to MARCit or TRACEit
  2. At the Bibliographic Search screen, click on the [News] link at the top or bottom of the page.
  3. Click on Support Documentation.
  4. Click on the link labeled WHO: Institution and Source Code List to download this document.

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I am doing the same type of search repeatedly. Is there a shortcut so that I do not have to specify the Type and Match each time?

Yes. Users may use the [Previous Search] link, which is available from the Browse List, Hit List and Full Display screens. Clicking on the [Previous Search] link returns the user to the most recent Bibliographics or Authority Search screen. Users can now change the Term or add/change Qualifiers.

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Is there a way for the Editor to automatically insert my WHO code in the 090 field?

Yes, the Editor can be configured so that whenever you insert an 090 field, subfield $9 contains your WHO code. Here’s how:

  1. Open the Editor and click on Edit which is on the Menu bar.
  2. Click on the Default 090 option.
  3. A window opens, ready for you to type subfield $9 and your WHO code.
  4. Click on File.
  5. Click on Quick Save to save your changes.

The next time you insert tag 090, the subfield $9 will automatically appear with your WHO code.

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Does the MARCit/TRACEit database support Z39.50 access?

Yes, you may access the database using either your local system or standalone Z39.50 client software. The first step is to obtain a copy of the A-G Canada PICs (Protocol Implementation Conformance Statement). This document contains information you’ll need to configure your Z39.50 client software. It is available at:

http://www.ag-canada.com/marcit/prod/news.htm

Click on the Product Information Bulletin Archives Link and display the Impact/MARCit Z39.50 Target (May 1998) document.

The second step is to contact the Help Desk so that we may profile you for this type of access. Our phone number is 1-800-225-8534 press 4. Or send an email to support@ag-canada.com

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How do I contact Auto-Graphics, Inc. Technical Services?



Post FAQ Questions, Comments and Suggestions...

If you could not find your answer in our FAQ section, please submit questions, comments and suggestions you would like to see added to our FAQ page. (Information will be reviewed and considered for future FAQ updates)

(Please enter your question, comment or suggestion here)

Please provide the following contact information:

Name

Title

Organization

Address

City

State (2 digit)

Zipcode

Library code
(Specify none if Library Code is unavailable)

Work Phone

E-mail address



For more immediate technical assistance, please send email to: helpdesk@auto-graphics.com
Please include your Library Code and a detailed description of issues or concerns in all correspondence.
For more information, please click here.

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Technical Services Home Page

Revised: September 5, 2000


Auto-Graphics Technical Services
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