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For Impact/ONLINE 2 Frequently Asked Questions Please CLICK HERE
Our Technical Services Team is dedicated to its customers. The links below are useful in addressing many different questions and/or concerns for Auto-Graphics Customers.
PLEASE Post FAQ Ideas & Suggestions
To better help us SERVE YOU, Please Participate in our Questionnaire
Where can I find information about my library code, region, district, US-MARC Organizational Code etc...?
Please visit our library search page newly established on September 5, 2000 by going to
the following link:
http://www.auto-graphics.com/txlc/search_txlc_masterz.html
These issues are most commonly caused by caching (memorizing) pages from a
previous Internet browsing session. Click the Reload (Netscape)or Refresh
(Internet Explorer) option from your browser menu to reload the current page without cache.
*NOTE* Page caching usually recognized by looking at the first character in the
Session ID#, located in the URL location field. (See below) The first character in the
session ID# is the day indicator.
Example: http://www.auto-graphics.com/cgipac/wsx/txlc/0cd791 (session ID here is 0)
In the example above, the 0 (zero) represents the day of the week, in this case, 0 = Sun. One way to determine whether pages are being cached is by matching the first number in the Session ID to the current day. For instance, if the day is Wednesday the Session ID number would appear similarly as follows: 3cd791 (the "3" representing Wednesday). If on Wednesday the Session ID displays 2cd791 it means one is viewing a cached page previously visited on Tuesday. Click the Reload or Refresh option from your browser menu and retry your inquiry.
Session ID numbers correspond as follows: Sun=0 Mon=1 Tues=2 Wed=3 Thur=4 Fri=5 Sat=6
It is recommended that all Impact/ONLINE users disable cache in browser software. For more detailed instructions and information about cache, click on the following links:
Back to IOL General Questions | Back to Top
This section is currently under construction
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How do I add a new Participant Record?
From the Options Menu, Select InterLibrary Loan Login - (enter username and password, click submit)
From the ILL Main Menu, Select Maintain Participant Record.
Enter or edit the library code for the library you wish to add in the Library Code text box.
(Make sure a record does not already exist for the library you wish to add)
Select the Search button. Click the Submit button.
If a record does not exist for the library the following message will appear: "("library") -- No matching participant record found"
If a record does exist for the library, the participant profile for the selected library will display.
If, when adding, the user record does exist, the following message will appear:"Unable to insert this duplicate library record (library)."
Enter the appropriate participant profile information.
*NOTE* At the minimum, enter the library code and name of the library in the Library Code and Library Name text boxes.
If necessary, create the Lender List for the new participant.
Select specified business days for the new participant in the Days Open field.
Create a Holiday List for the new participant (as needed). If desired, you may add notes about the new participant library.
These notes will generally contain information about the participant's policies regarding interlibrary loans.
Select Add and ClickSubmit to add the new participant record to your system's database.
For additional information, please follow the link below:
http://agaviion.auto-graphics.com/webill
Back to IOL General Questions | Back to Top
Canceling An ILL Request
The borrower may cancel an ILL request only from the Full Record Display using the Cancel Request feature. You may only cancel requests with a status of Awaiting Approval, Pending, or In-Process. The Cancel Req button will only appear in Full Record Display for ILL requests with the previously listed status'.
The Full Record Displays for Pending or In-Process ILL requests submitted as a borrower cannot be accessed through the Status Browse option. You can only access the Full Record Display for Pending or In-Process requests only by using the Title Browse, Patron Browse or Request Number Search options. To cancel a pending, in-process or unfilled request: Click Cancel Req on the Full Record display for the ILL request you wish to cancel, Click Submit.
NOTE: Canceling the ILL request sets lender's status for the request to
(L) Pending Cancel.
The selected cancelled requests must then be Deleted from the system by the Lender.
NOTE: For additional information and/or instructions, follow the link
below:
http://www.auto-graphics.com/webill
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How do I download and install the Full Catalog Software?
What do the IOL Permissions mean?
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Caution: Prior to running any/all SLiMS utilities, backup data to a new tape.
(Note: DO NOT overwrite most recent backup while experiencing difficulties. Use a new
disk/tape instead.)
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What is the latest version of SLiMS?
US SLiMS 3.41.2
Canada SLiMS 3.40.2.
Where can I find more information regarding SLiMS?
Where can I find more information regarding SLiMS updates?
What do the SLiMS error messages mean and how are they resolved?
Where can I get the SLiMS utilities and what do they do?
Showmarc.exe
Marc Record viewer (Copy to c:\slims or any directory)
(See Example of how to
download,save and run this utility)
Shortrpt.exe Daily/Weekly Usage Report (Copy to c:\slims)
Patron.exe Patron import/display (Copy to c:\slims)
Back to IOL General Questions | SLiMS General Questions | Back to Top
After updating to the latest version of SLiMS, why am I having difficulty with Daily/Weekly usage reports?
To rectify this issue, download the Shortrpt.exe file. Save the file to C:\SLiMS
to overwrite the existing file.
Note: If SLiMS is run on a network, save the file to the Network SLIMS
Directory.
Back to IOL General Questions | SLiMS General Questions | Back to Top
After updating to the latest version of SLiMS, why am I having difficulty with my Patron display functionality?
To rectify this issue, download the Patron.exe file. Save the file to C:\SLiMS
to overwrite the existing file.
Note: If SLiMS is run on a network, Save the file to the Network
SLIMS Directory.
Back to IOL General Questions | SLiMS General Questions | Back to Top
Documentation for Impact/ONLINE Products
Download and view support documentation for SLiMs. Most documents are in HTML and PDF format. (PDF requires the Adobe Acrobat Reader. If you need to install Acrobat Reader on your computer, download it free from the Adobe site.)
Caution: Prior to running any/all SLiMS utilities, backup data
to a new tape.
(Note: DO NOT overwrite most recent backup while experiencing difficulties. Use
a new disk/tape instead.)
Back to IOL General Questions | SLiMS General Questions | Back to Top
How do I install the AMG CD program?
Install the AMG CD by inserting the AMG CD into your CD-Rom Drive then access your CD Rom Drive Letter by Dbl-Clicking on My Computer, then Dbl-Clicking on your CD-ROM drive letter. A setup.exe file will list. Simply, Dbl-Click the Setup.exe file and the program will install. The program will require the CD to be in the drive during use.
How can I configure the AMG CD program to run entirely off the hard drive?
Please see the instruction at the following links:
When I search, I cannot see the titles that belong to my library.
You may need to set up your library's scoping.
How do I setup/modify scoping for my library?
How do I obtain the most recent version of the WHO Code list?
The A-G Canada WHO: Institution and Source Code List is a downloadable file of our WHO codes with their corresponding NLC symbols, library names and locations. This list is available in PDF format, which means you will need the Adobe Acrobat Reader to display and print the document. If you do not have this software, you may download a free Acrobat Reader from the link on our News page. To get to our News Page, follow these steps:
MARCit-TRACEit Questions | Back to Top
I am doing the same type of search repeatedly. Is there a shortcut so that I do not have to specify the Type and Match each time?
Yes. Users may use the [Previous Search] link, which is available from the Browse List, Hit List and Full Display screens. Clicking on the [Previous Search] link returns the user to the most recent Bibliographics or Authority Search screen. Users can now change the Term or add/change Qualifiers.
MARCit-TRACEit Questions | Back to Top
Is there a way for the Editor to automatically insert my WHO code in the 090 field?
Yes, the Editor can be configured so that whenever you insert an 090 field, subfield $9 contains your WHO code. Here’s how:
The next time you insert tag 090, the subfield $9 will automatically appear with your WHO code.
MARCit-TRACEit Questions | Back to Top
Does the MARCit/TRACEit database support Z39.50 access?
Yes, you may access the database using either your local system or standalone Z39.50 client software. The first step is to obtain a copy of the A-G Canada PICs (Protocol Implementation Conformance Statement). This document contains information you’ll need to configure your Z39.50 client software. It is available at:
http://www.ag-canada.com/marcit/prod/news.htm
Click on the Product Information Bulletin Archives Link and display the Impact/MARCit Z39.50 Target (May 1998) document.
The second step is to contact the Help Desk so that we may profile you for this type of access. Our phone number is 1-800-225-8534 press 4. Or send an email to support@ag-canada.com
MARCit-TRACEit Questions | Back to Top
If you could not find your answer in our FAQ section, please submit questions, comments
and suggestions you would like to see added to our FAQ page. (Information will be reviewed
and considered for future FAQ updates)
For more immediate technical assistance, please send email to: helpdesk@auto-graphics.com
Please include your Library Code and a detailed description of issues or concerns in all
correspondence.
For more information, please click here.
Technical Services Home Page
Revised: September 5, 2000
Auto-Graphics Technical Services
©2002 Auto-Graphics, Inc. All rights reserved.
